Delivery Information

Account Options

DELIVERY INFORMATION, PICK UP, PAYMENTS AND RETURNS

PLEASE NOTE

If something is urgent and you need it delivered ASAP and you are paying Direct Deposit PLEASE send us an email with a screenshot or confirmation of the payment and we will post it off that day. Some banks can take upto 3 working days to clear so delays are out of our control if we do not get a confirmation.

POSTAGE POLICY
We use Australia Post for delivery within Australia and Worldwide. We recognise that high delivery charges for goods sold on the internet can be prohibitive to customer purchases. We have therefore kept delivery costs down to a minimum. Our rates are as follows:

Description	Location	Rate
Flat Rate	Australia Wide	$8.95
Express Post	Australia Wide	$12.95
Airmail	International	$16.95

For your peace of mind we use eParcel which tracks the item to your door. We aim to dispatch your order within 24 hours of receipt, providing there are nostock issues.

Please keep in mind that we are in WA and post does tend to take a little longer depending where your package is going. We ALWAYS dispatch the same day that payment is made as long as payment and orders are through BEFORE 2pm WA time.

Delivery Times
Please allow 3 to 5 working days for Regular (Flat Rate) or Registered Post.

Express Post
Orders will be dispatched within 24 hours. Generally, delivery time is next business day. Some areas such as rural areas may take longer. Express Post parcels can also be tracked should a problem arise.

Next Business Day Express Post Networks - Western Australia your items are coming from WA 6031

Interstate Network
When posted in Perth CBD only (6000-6005; 6800-6899)
Location:
Postcode Range/s

Canberra CBD 2600-2601

Sydney CBD 1000-1299; 2000-2009

Melbourne CBD 3000-3010; 8000-8010

Brisbane CBD 4000-4004

Adelaide CBD 5000-5005; 5800-5879

Hobart CBD 7000-7003

Launceston 7250

PLEASE NOTE that Kiresui and Ergo Baby may take a few extra days for delivery as they are dispatched directly from the warehouse. Thanks

COME AND HAVE A BROWSE BY APPOINTMENT

If you live closeby perhaps you would like to have a browse through all of our great products! You are welcome to do so please just contact us so that we are able to book and appointment in and give you directions!

PICK UP
Pick ups are welcome from Carramar WA please email or phone us to make arrangements for a suitable time as well as for the address.

PAYMENTS
Payments can be made through Paypal or Direct Deposit and will only be sent on receipt of payments. With Direct Deposit we allow up to 14 days for payment to come through afterwhich we will return items to stock although we will sent a reminder if we are waiting on payment. The sooner payment is made the sooner we are able to get your items to you! You are also welcome to make your payments by Credit Card over the phone we accept Visa and Mastercard simply phone 0421924727

Please keep in mind that we are a family business and if you purchase something please pay OR send us an email requesting us to cancel the order that way we can return items back to stock.

International Orders

Please Note for international orders we ONLY accept Paypal and if an item works out to much for us to post we will have to unfortuntaely cancel the order and refund you. We are happy to give you a quote should it exceed the $16.95 that we allow for.

Returns

If you are not totally happy with your order once you receive it, we will be happy to exchange your item/s fwithin 14 days providing the item/s are in the original condition with tags attached. Goods must be returned at the expense of the purchaser, as well as the new replacement item/s. Goods can be returned for a refund (excluding shipping). Please note All sales become final after 14 days. PLEASE NOTE we do not exchange or refund on Sale items as we are clearing stock so please choose carefully if you have a item to return we can only offer a store credit.